Support at Home

Support at Home is the Australian Government’s new aged care program designed to help older people live safely, independently, and comfortably in their own homes. This guideexplains what the program is, what it offers, and how it can support you or someone you care about.

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  • Easy to Understand
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    Easy to Understand

What is Support at Home?

Support at Home is the upcoming program set to replace the current Home Care Packages(HCP) Program and the Commonwealth Home Support Programme (CHSP). It aims to make aged care services easier to access, simpler to understand, and more tailored to your individual needs.

 

The focus is on giving you more choice, flexibility, and control over the support you receive.

Who Is It For?

Support at Home is designed for older Australians who:

  • Icon Home
    Want to remain living at home
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    Need help with daily activities, safety, or health needs
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    Prefer personalised support that adjusts as their needs change
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  • Hidden Fees
    No Hidden Cost
    No Hidden Fees

Support and Assistance at Home to Enhance Senior Living

  • Support
    Support at Any Stage
    Support at Any Stage

What Services Can You Receive?

Support at Home brings together a wide range of services, including:

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    Personal Care

    (showering, dressing, grooming)

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    Domestic Care

    (showering, dressing, grooming)

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    Meal and Nutrition Support
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    Transport

    Appointments and Community Activities

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    Home maintenance and modifications
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    Nursing, allied health, and therapy services.
Supports are designed to be flexible so you get the right help at the right time.

How Funding Works?

You will receive a personalised budget based on your assessed needs. You can use this budget to choose services and providers that best suit your lifestyle and preferences. The system is designed to be more transparent, meaning you’ll see exactly how your budget is used.

Funding
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How You Pay

How You Pay?

Most people will contribute to the cost of their services through a co-payment, based on their financial situation. Here’s how it works:

  • Co-payments are set by the Government, not your provider.
  • Your contribution depends on factors such as your income and pension status.
  • If you receive a full Age Pension, your co-payment will generally be lower.
  • No one will be denied essential care because of an inability to pay.

 

Your provider will always explain fees clearly so you understand what you’re paying for and how it fits within your budget.

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How Do You Access 

Support at Home

Getting support at home starts with understanding your options. With clear guidance, the process becomes simple and stress-free. Here is how you can access support.

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    Start with an assessment through
    My Aged Care.
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    Discuss your needs, goals, and preferences with the assessor.
  • Step-3
    Receive your personal budget and recommendations.
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    Choose your provider—someone who can coordinate, deliver, and manage your supports.
We can guide you through each step to ensure you feel informed and supported.

Need Help Finding the Right Care Provider?

My Care Decisions is here and ready to support you every step of the way

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